| Description |
1 online resource (644 pages) |
| Contents |
Chapter 1. Understanding conflict -- Chapter 2. Responding to conflict : dispute management preferences -- Chapter 3. Communication: managing emotions, difficult conversations and complaints -- Chapter 4. The rise of alternative dispute resolution -- Chapter 5. Collaborative practice -- Chapter 6. Negotiation models, strategies and tactics -- Chapter 7. Mediation -- Chapter 8. Restorative justice and conferencing -- Chapter 9. Conflict, justice and system design -- Chapter 10. Practical group facilitation |
| Summary |
"Conflict is a necessary process that has both positive and negative aspects but is always present in our society. This 5th edition continues to provide you with essential approaches, strategies, tactics and techniques to enable you to take a positive approach to conflict as a potentially dynamic stimulus to interpersonal and group relations as well as considering the ethical issues that can arise. It will provide you with an overview of the major developments and issues concerning alternative dispute resolution (ADR) in Australia and equip you to better practice in key areas including negotiation (now with expanded commentary on the 'zone of possible agreement' (ZOPA) and strategies and impasse), mediation (transformative and narrative mediation as well as ethical issues), restorative justice and organisational contexts."--Wolters Kluwer CCH Website |
| Notes |
Previous edition: 2012 |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Conflict management.
|
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Interpersonal conflict.
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Interpersonal relations.
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Conflict management.
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Interpersonal conflict.
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Interpersonal relations.
|
| Genre/Form |
Electronic books.
|
| Form |
Electronic book
|
| Author |
CCH Australia Limited, distributor.
|
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LexisNexis Butterworths, publisher
|
| ISBN |
0409342963 |
|
9780409342963 |
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