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Title Developments in the call centre industry : analysis, changes, and challenges / edited by John Burgess and Julia Connell
Published New York, NY : Routledge, 2006


Location Call no. Vol. Availability
 MELB  381.142 Bur/Dit  AVAILABLE
Description xv, 205 pages : map ; 24 cm
Series Routledge studies in business organizations and networks ; 39
Routledge studies in business organization and networks ; 39
Bibliography Includes bibliographical references and index
Subject Call centers.
Author Burgess, John, 1951-
Connell, Julia, 1956-
LC no. 2005031243
ISBN 9780415357029 hardback
0415357020 hardback