Ch. 1. Uniformed Patrol Police Officers -- Ch. 2. Methodologies. Mediation. Nonconventional Arbitration. Mediation & Nonconventional Arbitration By Shuttle Resolution. Reconciliation as an Objective of Patrol Police Mediation & Arbitration. Police Scene Characteristics & Phenomena of Interpersonal Disputes. Exercises. Things that the Patrol Officer Must Consider in Employing Mediation. Some General Conflict/Dispute Resolution Skills for Patrol Officers. Role Plays -- Ch. 3. Mandating Mediation, Nonconventional Arbitration & other NCDR Approaches in your Police Department -- Ch. 4. Curriculum Models & Billets For Patrol Officers -- Ch. 5. The Role of External Conflict/Dispute Resolution Trainers -- Ch. 6. Mediation Protocol in Two Police Departments
