Chapter 1. Introduction -- chapter 2. Our root cause analysis process -- chapter 3. The regulatory imperative to perform root cause analysis -- chapter 4. Applicable standards and guidelines -- chapter 5. The language of risk and root cause analysis -- chapter 6. Types of use errors -- chapter 7. Detecting use errors -- chapter 8. Interviewing users to determine root causes -- chapter 9. Perils of blaming users for use errors -- chapter 10. User interface design flaws that can lead to use error -- chapter 11. Reporting root causes of medical device use error -- chapter 12. Root cause analysis examples -- chapter 13. Guide to designing an error-resistant user interface -- chapter 14. Other root cause analysis methods
