| Description |
1 online resource (xiii, 189 pages) |
| Series |
Student survival skills series |
|
Student survival skills series.
|
| Contents |
COMMUNICATION SKILLS FOR NURSES; Contents; Preface; Introduction; Acknowledgements; Chapter 1 MODELS OF COMMUNICATION; WHAT IS A COMMUNICATION MODEL?; Linear Model; Interactive Model; Transactional Model; TEST YOUR KNOWLEDGE; Bibliography; Chapter 2 TRANSACTIONAL ANALYSIS; THE EGO STATE; Parent; Child; Adult; KINDS OF TRANSACTION; Complementary Transactions; Crossed Transactions; Ulterior Transactions; SUMMARY OF TRANSACTIONAL ANALYSIS; TEST YOUR KNOWLEDGE; Bibliography; Chapter 3 METHODS OF COMMUNICATION; TYPES OF COMMUNICATION; Verbal Communication; Non-Verbal Communication |
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Written CommunicationVisual Communication; COMMUNICATION DIFFERENCES; WAYS TO ENCOURAGE EFFECTIVE COMMUNICATION; Deafblindness; MEDICAL JARGON; DIFFICULT PATIENT SITUATIONS; PAEDIATRIC NURSING COMMUNICATION; NURSING HANDOVER; CRITICAL COMMUNICATIONS; TEST YOUR KNOWLEDGE; Bibliography; Chapter 4 PRESENTING YOURSELF AND YOUR ORGANISATION; WHAT IS CUSTOMER SERVICE?; HOW CAN YOU CREATE THE RIGHT IMPRESSION?; TEST YOUR KNOWLEDGE; Bibliography; Chapter 5 INTERPERSONAL SKILLS; WHAT ARE INTERPERSONAL SKILLS?; WHAT ARE THE INTERPERSONAL SKILLS?; HOW CAN I DEVELOP MY INTERPERSONAL SKILLS? |
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Learn to ListenChoose Your Words; Understand Why Communication Fails; Learn to Relax; Clarify; Be Positive; Empathise; Understand Stress; Reflect and Improve; Negotiate; TEST YOUR KNOWLEDGE; Bibliography; Chapter 6 TEAM WORK AND THE MULTIDISCIPLINARY TEAM; WHAT IS A TEAM?; THE MULTIDISCIPLINARY TEAM; TEST YOUR KNOWLEDGE; Bibliography; Chapter 7 COMMUNICATION BARRIERS; THE ENVIRONMENT/PHYSICAL DISTRACTIONS; LANGUAGE; JARGON; STEREOTYPING OR MAKING ASSUMPTIONS; EMOTIONS; PAIN; MUDDLED MESSAGES; NOT LISTENING/FEELINGS; CULTURE; PEOPLE WITH DISABILITIES; TEST YOUR KNOWLEDGE; Bibliography |
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Chapter 8 ACTIVE LISTENINGWHAT IS ACTIVE LISTENING?; ACTIVE LISTENING SKILLS EXAMPLES; HOW TO PERFORM EFFECTIVE ACTIVE LISTENING SKILLS; BARRIERS TO LISTENING; IMPLEMENTING HUMAN FACTORS IN HEALTH CARE; TEST YOUR KNOWLEDGE; Bibliography; Chapter 9 ADMITTING PATIENTS; THE NURSING PROCESS; INFORMATION; TEST YOUR KNOWLEDGE; Bibliography; Chapter 10 SITUATION, BACKGROUND, ASSESSMENT, RESPONSE (SBAR); WHAT DOES SBAR MEAN?; NOTES TO CONSIDER; HOW NOT TO DO IT; BEFORE CALLING THE CLINICIAN; MAKING THE CALL; THE INFORMATION WE NEED TO COMMUNICATE EFFECTIVELY; Situation; Background; Assessment |
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RecommendationTHE FUTURE; TEST YOUR KNOWLEDGE; Bibliography; Chapter 11 DOCUMENTATION; NURSING AND MIDWIFERY COUNCIL; LEGAL ISSUES; ROOT CAUSE ANALYSIS; ACCOUNTABILITY; NURSING DOCUMENTATION; TEST YOUR KNOWLEDGE; Bibliography; Chapter 12 MANAGING CRITICISM AND COMPLIMENTS; CONCERNS AND COMPLAINTS; WHO CAN RAISE A CONCERN/COMPLAINT?; CONFIDENTIALITY; THE COMPLAINTS PROCEDURE; BEING OPEN WHEN THINGS GO WRONG; THE OMBUDSMAN; OMBUDSMAN COMPLAINT, REVIEW AND OUTCOME; Mr C and his Son J's Story; What the Investigation Found; What Happened Next; DEALING WITH AGGRESSION IN THE HEALTHCARE ENVIRONMENT |
| Summary |
Survive placements and practice with this essential guide for all student nurses. Providing words of wisdom and advice from real-life student nurses, Communication Skills for Nurses is a handy, portable, and fun introduction to the key communication and interpersonal skills you'll need on placement and as a registered nurse. Special features: Developed by students, for studentsClear, straightforward, and jargon-freeExplains how to use your interpersonal skills effectively, communicate with patients with specific conditions, and |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Based on print version record |
| Subject |
Communication in nursing.
|
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Nurse and patient.
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Nursing assessment.
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Nursing diagnosis.
|
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Misinformation.
|
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Nurse-Patient Relations
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Nursing Diagnosis
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Communicatoion
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Nursing Assessment
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Communication
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Nursing diagnosis
|
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Communication in nursing
|
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Nurse and patient
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Nursing assessment
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| Form |
Electronic book
|
| Author |
Dare, Janet, author
|
| LC no. |
2014023322 |
| ISBN |
1118767519 |
|
9781118767511 |
|
9781322059976 |
|
1322059977 |
|
1118767470 |
|
9781118767474 |
|
1118767500 |
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9781118767504 |
|
