Title Out of the crisis : quality, productivity, and competitive position / W. Edwards Deming

Published Cambridge, [Cambridgeshire] ; New York : Cambridge University Press, 1988 ©1986

Copies

Location	Call no.	Vol.	Availability
MELB	658 Dem/Oot		AVAILABLE

Description iii, 507 pages : illustrations ; 22 cm Contents Quality, productivity, lower costs, capture the market--Principles for transformation of western management--Quality and the consumer--Quality and productivity in service organizations--Training and leadership--Operational definitions, conformance, performance--Standards and regulations--Common causes and special causes of improvement. Stable system--Improvement downstream--Disappointments in great ideas--Minimum average total cost for test of incoming materials and final product--Improvement of quality and productivity--Improvement of living--Transformation in Japan Analysis Quality, productivity, lower costs, capture the market--Principles for transformation of western management--Quality and the consumer--Quality and productivity in service organizations--Training and leadership--Operational definitions, conformance, performance--Standards and regulations--Common causes and special causes of improvement. Stable system--Improvement downstream--Disappointments in great ideas--Minimum average total cost for test of incoming materials and final product--Improvement of quality and productivity--Improvement of living--Transformation in Japan Notes Includes bibliographical references and index Bibliography Includes bibliographies and index Subject Business planning. Industrial management -- United States. Industrial productivity -- United States. Labor productivity. Management. Marketing. Quality control. Quality of products -- United States. LC no. 87031167 ISBN 0521305535

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