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Book Cover
E-book
Author Delvin, Kimberly, author

Title Customer service training / Kimberly Devlin
Published Alexandria, VA : ATD Press, [2015]
©2015

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Description 1 online resource
Series ATD workshop series
ASTD trainer's workshop series.
Summary "Effective customer service training covers more than niceties. Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support trainees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions."-- Unedited summary from book
Bibliography Includes bibliographical references
Notes Online resource; title from PDF title page (EBSCO, viewed September 23, 2015)
Subject Customer services -- Management
Customer relations -- Training
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Customer services -- Management
Form Electronic book
ISBN 9781607284352
1607284359