Cover; Half Title; Title Page; Copyright Page; Dedication; Contents; Introduction; Chapter 1. Vitality in Administration; Part I: Growth; Chapter 2. Pioneering in Big Business; Chapter 3. Some Theories of Growth; Chapter 4. Some Theories of Decay; Part II: Bureaucracy; Chapter 5. British Electricity; Chapter 6. The Traditional Case for Bureaucracy; Chapter 7. A New Look at Bureaucracy; Chapter 8. The Pathologies of Bureaucracy; Part III: Enterprise; Chapter 9. Incentive and Idea; Chapter 10. Person and Process; Chapter 11. Marks and Spencer; Part IV: The Best of Both Worlds
Chapter 12. Integrative LeadershipChapter 13. Decentralization; Chapter 14. Responsibility and Response; Chapter 15. Power and Security; Chapter 16. A Vital Economy; Notes; Index
