Title Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world class service / Betsi Harris Ehrlich

Published Boca Raton : St. Lucie Press, 2002

Copies

Location	Call no.	Vol.	Availability
WATERFT BUSINESS	658.4013 Ehr/Tss		AVAILABLE

Description 271 pages ; 24 cm Bibliography Includes bibliographical references and index Subject Service industries -- Management. Total quality management. Genre/Form Lean manufacturing LC no. 2002018976 ISBN 1574443259

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