| Description |
1 online resource (481 pages) |
| Contents |
Cover; Title; Copyright; Contents; Expanded table of contents; Figures and tables; Preface; Acknowledgements; Author biographies; Foreword from Norm Kamikow (from the first edition); Tribute to Norm Kamikow -- Tamar Elkeles; Foreword from Mike Prokopeak -- Editor, Chief Learning Officer magazine; Foreword from Tony Bingham -- CEO, ATD; Foreword from Peter Cheese -- CEO, CIPD; In the beginning & 1 The chief talent officer: evolution, trends, and opportunities; Opening stories; The changing role of the CLO; Learning is the business at ADP; The role of the CLO; Challenges and changes |
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Top executive inputThe CLO evolution; What's in a name?; Evolution of the CLO's role; Current status of the CLO; Job requirements; The CEO input; Advice for CLOs; The development of the CLO; New roles; The consequences of failure; The rewards of success; The cost of an unprepared workforce; Skill gaps; Challenges with talent development; Lack of alignment with business needs; Failure to recognize non-learning solutions; Lack of specific direction and focus; The solution is too expensive; Regarding formal learning as an event; Participants are not held accountable for results |
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Failure to prepare the job environment for learning transferLack of management reinforcement and support; Lack of commitment and involvement from executives; Failure to provide feedback and use information about results; Learning from disappointment; Final thoughts; References; 2 Developing the strategy; Opening story; EDF energy; The importance of linking learning to strategy; What's our business; Influences; Human capital is critical; The chief financial officer's perspective; Strategic roles; Strategic planning process; Develop a vision for value; Establish mission/purpose |
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Define the audiences for best resultsOrganize for results; Human capital strategy; Typical human capital strategy; Human capital strategy reflecting today's climate; Final thoughts; References; 3 Setting the investment level; Opening stories; Costco; Trader Joe's; Quiktrip; Let others do it; Basic strategy; Employing temporary and contract workers; Outsourcing; Invest the minimum; Basic strategy; Forces driving the strategy; The cost of turnover; Advantages and disadvantages; Invest with the rest; Benchmarking basics; The elusive best practice; Benchmarking sources |
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Creating a custom benchmarking projectDetermining what to benchmark; Building the benchmarking team; Identifying benchmarking partners; Collecting benchmarking data; Analyzing the data; Distributing information to benchmarking partners; Initiating improvement from benchmarking; Advantages and disadvantages; Invest until it hurts; Signs of overinvesting; Forces driving this strategy; Concerns; Invest as long as there is a payoff; The ROI strategy; Forces driving change; Advantages and disadvantages; Final thoughts; References; 4 Aligning learning to business needs; Opening story |
| Notes |
Southeast Corridor Bank |
|
Print version record |
| Form |
Electronic book
|
| Author |
Phillips, Patricia
|
|
Elkeles, Tamar
|
| ISBN |
9781317749349 |
|
1317749340 |
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