Limit search to available items
Book Cover
Book
Author Fisher, Caroline M., 1947-

Title Developing new services : incorporating the voice of the customer into strategic service development / Caroline M. Fisher, James T. Schutta
Published Milwaukee, Wis. : ASQ Quality Press, 2003

Copies

Location Call no. Vol. Availability
 MELB  658.812 Fis/Dns  AVAILABLE
Description xvi, 216 pages : illustrations ; 24 cm
Bibliography Includes bibliographical references and index
Subject Customer services -- Management.
Customer services -- Quality control.
Service industries -- Management.
Service industries -- Quality control.
Consumer satisfaction -- Statistical methods.
Author Schutta, James T., 1944-
LC no. 2003005130
ISBN 0873895851 hardcover : cover, case binding alkaline paper