| Description |
1 online resource (streaming video file) |
| Summary |
Great telephone service doesn't have to be a thing of the past. Even with the advent of email and the Internet, your customers still want to be able to call sometimes and reach a live person. And how that call is handled still makes a huge difference to the success of your organization. When the phone rings, your employees have only a few seconds to set a tone. To communicate that your company listens to customers and gives them what they need- every single time they call. Those who answer the phones are speaking for everyone in the company. Make sure they have training |
| Analysis |
Leadership Training |
| Notes |
Title from title frames |
|
In Process Record |
| Event |
Originally produced by Kantola Productions in 2009 |
| Notes |
In English |
| Form |
Streaming video
|
| Author |
Frederick, Randall, filmmaker
|
|
Kantola, Steve, filmmaker
|
|
ReneÌ#x81; Sheppard, Valerie, filmmaker
|
|
Kanopy (Firm)
|
|
