| Description |
1 online resource (267 p.) |
| Contents |
Cover -- Half title -- Title page -- Copyright page -- Dedication -- Table of contents -- Figures -- Tables -- Vignettes -- Preface -- Acknowledgements -- Part I One human race with a tapestry of cultures -- 1 The art of racially and culturally effective communication in health and social care -- One human race with a tapestry of cultures -- The nature of human communication -- The significance of effective communication in health and social care -- Cultural competence, multicultural competence, and racial-cultural competence and effectiveness |
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Models and frameworks for cultural competence and effectiveness -- Cultural awareness, cultural knowledge, and cultural skills -- Racially and culturally effective communication -- Communication that transforms racial and cultural lines -- References -- 2 A model for transforming racial and cultural lines: listening, loving, and lifting spirits -- Complexities of listening -- Educational interventions to improve communication skills for health and social care practitioners -- Listening partnerships: an innovative, sustainable, educational intervention for developing effective communication |
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Froehlich communication survey -- Treasuring the human race survey -- Racial and cultural awareness and action survey -- Treasuring all life survey -- Evaluation of listening partnerships -- A model for transforming racial and cultural lines: listening, loving, and lifting spirits -- Establishing listening partnerships -- A walk through listening partnerships -- References -- Part II Refinement of racially and culturally effective communication in health and social care -- 3 Presence and attunement -- Not interrupting -- Keeping one's mind free of distractions and silence |
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Exchanging one minute each way of listening -- Attunement: the significance of non-verbal communication -- Offering our non-verbal expression -- Receiving non-verbal expressions -- To mirror or not to mirror non-verbal communication -- Standing versus sitting -- Deepening attunement -- References -- 4 Loving and inviting life narratives -- Love and caring as health and social care practitioners -- Hardwired for love -- Satisfaction in love and caring -- When we struggle to like someone -- Remedies for dislike -- Inviting others to share: news and goods, concerns, and life stories |
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Life goals, hopes, and dreams -- A nursing model for inviting concerns, goals, and wishes: take 5 -- Communicating caring and positive expectations -- References -- 5 Aligning and responding to emotions -- Humankind: intelligent, vulnerable, and emotional beings -- Emotional processing and recovery from tension, hurt, and trauma -- Alignment in the recovery process -- Variations in using the recovery process -- Health and social care practitioners: natural allies in healing -- Responding to outpouring of emotions -- Validations -- Reflections, summaries, and clarification -- References |
| Notes |
Description based upon print version of record |
| Form |
Electronic book
|
| Author |
Thornton-Marsh, June
|
| ISBN |
9781000326192 |
|
1000326195 |
|
