| Description |
1 online resource : illustrations |
| Series |
SAGE Knowledge. Cases |
|
SAGE Knowledge. Cases
|
| Summary |
The Burton Group of Hospitals had been performing poorly in their patient satisfaction scores. The poor performance was due to excessive waiting experienced by patients and redundant hospital operations. In this case we describe a simplified sequence of steps for processing and wait times encountered by patients with a simple fracture for treatment in the Emergency Department (ED). The case allows students to apply lean and value stream mapping (VSM) principles to identify waste in the ED process. Students create a current state map, draw a spaghetti diagram to indicate motion waste, and expose the root causes of the problem using a cause and effect diagram. Students then brainstorm countermeasures to minimize waste and create a future state map. Our case facilitates learning and the application of lean principles in a high-contact service context such as hospital operations. Additionally, it provides a rich platform to discuss the unique issues and implementation challenges in healthcare settings |
| Notes |
Originally Published InGadkari, M., & Chandrasekaran, A. (2012). The emergency department (ED) at the Burton Group of Hospitals -- Application of lean and value stream mapping. Operations Management Education Review, 6(1), 59-88. OMER6-0CS3 |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Description based on XML content |
| Subject |
Organizational effectiveness -- Case studies
|
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Industrial efficiency -- Case studies
|
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Office management -- Cost control -- Case studies
|
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Industrial management -- Cost effectiveness -- Case studies
|
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Hospitals -- Emergency services -- Case studies
|
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Hospitals -- Emergency services
|
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Industrial efficiency
|
|
Industrial management -- Cost effectiveness
|
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Office management -- Cost control
|
|
Organizational effectiveness
|
| Genre/Form |
Case studies
|
|
Case studies.
|
|
Études de cas.
|
| Form |
Electronic book
|
| Author |
Chandrasekaran, Aravind, author
|
| ISBN |
9781526462022 |
|
1526462028 |
|
