Machine derived contents note: Introduction -- ICT: people and society -- ICT and social welfare practice -- Putting the I and the C back into ICT -- Modelling information flows and needs: improving service quality -- Modelling information flows and needs: improving service quality -- Modelling information flows and needs: improving organisational effectiveness -- People, organisations and ICT -- Information exclusion and the digital divide -- Where next?: social welfare practice and e-government -- Where next?: social welfare practice and emerging technology
