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Author Cohen, Michael H. (Michael Harris), 1953-

Title Voice user interface design / Michael H. Cohen, James P. Giangola, Jennifer Balogh
Published Boston : Addison-Wesley, [2004]
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Description 1 online resource (xxiv, 336 pages) : illustrations
Contents pt. I. Introduction -- 1. Introduction to Voice User Interfaces -- 2. Overview of Spoken Language Technology -- 3. Overview of the Methodology -- pt. II. Definition Phase: Requirements Gathering and High-Level Design -- 4. Requirements and High-Level Design Methodology -- 5. High-Level Design Elements -- 6. Creating Persona, By Design -- 7. Sample Application: Requirements and High-Level Design -- pt. III. Design Phase: Detailed Design -- 8. Detailed Design Methodology -- 9. Minimizing Cognitive Load -- 10. Designing Prompts -- 11. Planning Prosody -- 12. Maximizing Efficiency and Clarity -- 13. Optimizing Accuracy and Recovering from Errors -- 14. Sample Application: Detailed Design -- pt. IV. Realization Phase: Development, Testing, and Tuning -- 15. Development, Testing, and Tuning Methodology -- 16. Creating Grammars -- 17. Working with Voice Actors -- 18. Sample Application: Development, Testing, and Tuning -- 19. Conclusion
Summary This book is a comprehensive and authoritative guide to voice user interface (VUI) design. The VUI is perhaps the most critical factor in the success of any automated speech recognition (ASR) system, determining whether the user experience will be satisfying or frustrating, or even whether the customer will remain one. This book describes a practical methodology for creating an effective VUI design. The methodology is scientifically based on principles in linguistics, psychology, and language technology, and is illustrated here by examples drawn from the authors' work at Nuance Communications, the market leader in ASR development and deployment. The book begins with an overview of VUI design issues and a description of the technology. The authors then introduce the major phases of their methodology. They first show how to specify requirements and make high-level design decisions during the definition phase. They next cover, in great detail, the design phase, with clear explanations and demonstrations of each design principle and its real-world applications. Finally, they examine problems unique to VUI design in system development, testing, and tuning. Key principles are illustrated with a running sample application. A companion Web site provides audio clips for each example: The cover photograph depicts the first ASR system, Radio Rex: a toy dog who sits in his house until the sound of his name calls him out. Produced in 1911, Rex was among the few commercial successes in earlier days of speech recognition. Voice User Interface Design reveals the design principles and practices that produce commercial success in an era when effective ASRs are not toys but competitive necessities
Bibliography Includes bibliographical references (pages 315-324) and index
Notes Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
digitized 2010 HathiTrust Digital Library committed to preserve pda MiAaHDL
Print version record
Subject Automatic speech recognition.
Human-computer interaction.
User interfaces (Computer systems)
Form Electronic book
Author Balogh, Jennifer.
Giangola, James P.
LC no. 2003022900
ISBN 0321185765
(alk. paper)
(alk. paper)