Title Hospitality management : strategy and operations / Lynn Van Der Wagen, Anne Goonetilleke

Edition Second edition Published Frenchs Forest, N.S.W. : Pearson Education Australia, [2008] ©2008

Copies

Location	Call no.	Vol.	Availability
W'BOOL	338.4791068 Van/Hms 2008		AVAILABLE

Description xiii, 568 pages : illustrations ; 25 cm Summary Hospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance Notes Previous ed.: 2003 Includes index Bibliography Bibliography: pages 558-562 Subject Hospitality industry -- Australia -- Management. Tourism -- Australia -- Management. Service industries -- Australia -- Management. Author Goonetilleke, Anne. ISBN 9780733987021 paperback

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