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Book Cover
E-book
Author Gureja, Gopal K

Title Organisational Schizophrenia : Impact on Customer Service Quality
Published New Delhi : SAGE Publications, 2013

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Description 1 online resource (379 pages)
Summary Supported by substantial empirical research and the voices of the customer contact employees, this book explores the reasons for the gap between what many companies promise as a matter of policy and what, in customers' perception, is actually delivered at the operating level
Bibliography Includes bibliographical references (pages 333-334) and index
Notes English
Print version record
Subject Customer services.
Organizational behavior.
Customer relations.
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Customer relations
Customer services
Organizational behavior
Form Electronic book
ISBN 9788132111504
8132111508