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Author Doherty, Nora.

Title The essential guide to workplace mediation & conflict resolution : rebuilding working relationships / Nora Doherty & Marcelas Guyler
Published London ; Philadelphia : Kogan Page, 2008


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Description x, 196 pages : illustrations ; 24 cm
Summary "The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is a reference for those looking to promote productive working relationships."--BOOK JACKET
Bibliography Includes bibliographical references (pages [186]-192) and index
Subject Mediation and conciliation, Industrial.
Conflict management.
Author Guyler, Marcelas.
LC no. 2007047479
ISBN 9780749450199
Other Titles Essential guide to workplace mediation and conflict resolution