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Book Cover
Author Doherty, Nora.

Title The essential guide to workplace mediation & conflict resolution : rebuilding working relationships / Nora Doherty & Marcelas Guyler
Published London ; Philadelphia : Kogan Page, 2008
Online access available from:
ProQuest Ebook Central (owned titles)    View Resource Record  


Description 1 online resource (x, 196 pages) : illustrations
Series Gale virtual reference library
Gale virtual reference library.
Contents So what exactly is workplace mediation? -- An example of a breakdown in a workplace relationship: Wendy and Mark -- Just how does mediation work? -- Finding your way around conflict resolution: what is special about mediation? -- How mediation can be used within organizations -- Workplace mediation for teams -- Team mediation and group dynamics -- Introducing mediation into your workplace: mediation providers, personnel policies and mediation practice in the organization -- Case studies of workplace mediation between two employees -- Case studies of workplace mediation with teams -- Case studies of workplace mediation for boardroom conflicts -- Why do conflicts arise? Some universal, individual and interpersonal models -- Why and how should managers respond to conflict? -- The philosophy of mediation and the business of empowerment -- 'Beyond mediation': the culture of mediation and organizational development
Summary Examines the nature, process, uses and skills for employing and using mediation. Explores what mediation is and how it can be successfully applied to resolve issues
Bibliography Includes bibliographical references (pages 186-192) and index
Notes Print version record
Subject Conflict management.
Mediation and conciliation, Industrial.
Form Electronic book
Author Guyler, Marcelas.
LC no. 2007047479
ISBN 0749450193
074945430X (electronic bk.)
9780749454302 (electronic bk.)
Other Titles Essential guide to workplace mediation and conflict resolution