| Description |
x, 196 pages : illustrations ; 24 cm |
| Summary |
"The Essential Guide to Workplace Mediation and Conflict Resolution examines the nature of mediation, its uses and the skills needed to employ it. Presenting a range of techniques and processes and a number of case studies, the book offers effective advice for resolving conflict at all levels: one-on-one disputes, team discord and even boardroom wrangles." "Written primarily for those people in organizations who are on the front line and who have to anticipate, pre-empt or defuse conflicts on a daily basis, this book is a reference for those looking to promote productive working relationships."--BOOK JACKET |
| Bibliography |
Includes bibliographical references (pages [186]-192) and index |
| Subject |
Mediation and conciliation, Industrial.
|
|
Conflict management.
|
| Author |
Guyler, Marcelas.
|
| LC no. |
2007047479 |
| ISBN |
9780749450199 |
|
0749450193 |
|
