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Book Cover
Author Hampden-Turner, Charles.

Title Building cross-cultural competence : how to create wealth from conflicting values / Charles M. Hampden-Turner and Fons Trompenaars ; illustrations by David Lewis
Published New Haven, Conn. : Yale University Press, [2000]
Online access available from:
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Description 1 online resource (xi, 388 pages) : illustrations
Contents Universalism -- particularism: the dilemma -- Reconciling universalism and particularism: stories and cases -- Specificity -- diffuseness: the dilemma -- Reconciling specificity with diffuseness: stories and cases -- Achieved -- ascribed status: the dilemma -- Reconciling achieved with ascribed status: stories and cases -- Inner direction versus outer direction: the dilemma -- Reconciling inner and outer direction: stories and cases -- Sequential and synchronous time: the dilemma -- Reconciling sequential with synchronous time: stories and cases -- Appendix 1. Dilemma theory and its origins -- 2. Exercises in reconciliation -- 3. Measuring transcultural competence: old and new questionnaires -- 4. The space between dimensions
Summary Cross-cultural competence is a skill that has become increasingly essential for the managers in multinational companies. For other business people, this kind of competence may spell the difference between surviving and perishing in the new global economy. This book focuses on the dilemmas of these managers and offers constructive advice on dealing with culture shock and turning it to business advantage. Opposing values can be understood as complementary and reconcilable, say Charles Hampden-Turner and Fons Trompenaars. A manager who concentrates on integrating rather than polarizing values will make much better business decisions. Furthermore, the authors show, wealth is actually created by reconciling values-in-conflict. Based on fourteen years of research involving nearly 50,000 managerial respondents and on the authors' extensive experience in international business, the book compares American cultural values to those of more than forty other nations. It explores six culture-defining dimensions and their reverse images (universalism-particularism, individualism-communitarianism, specificity-diffusion, achieved status-ascribed status, inner direction-outer direction, and sequential time-synchronous time) and discusses them as alternative ways of coping with life's -- and business's -- exigencies. With humor, cartoons, and an array of business examples, the authors demonstrate how the reconciliation of cultural differences can cause whole organizations to grow healthier, wealthier, and wiser
Bibliography Filmography (pages 377-378)
Includes bibliographical references (pages 365-375) and index
Notes Print version record
Subject Communication in management -- Social aspects.
Intercultural communication.
International business enterprises -- Management.
Form Electronic book
Author Trompenaars, Alfons.
ISBN 0300130635 (electronic bk.)
9780300130638 (electronic bk.)