| Description |
1 online resource (streaming video file) |
| Summary |
Listen in to learn how customer service is a core part of any business and how you and your team can serve your customers effectively |
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Do you truly understand how to provide great customer service? In this audio-only course from customer service expert Elaine Harris, she details how to serve your customers with excellent service. Elaine explains how to better understand customers and the high cost of losing a customer. She also speaks about managing perceptions and expectations of customers in order to exceed them. Finally, Elaine covers values and ethics in customer service and how you and your organization can take a customer-centric approach. This course was created by Madecraft. We are pleased to host this training in our library |
| Notes |
2/05/202112:00:00AM |
| Cast |
Presenter: Madecraft |
| Notes |
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection |
| Form |
Streaming video
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| Author |
Harris, Elaine speaker
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linkedin.com (Firm)
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