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Authors (Last name first) (1-4 of 4)
Harvey, Jean, 1950-
1
2010
Complex service delivery processes : strategy to operations
Harvey, Jean, 1950-
Second edition
Milwaukee, Wis. : ASQ Quality Press, 2010
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WATERFT BUSINESS
658 Har/Csd 2010
AVAILABLE
2
2021
Complex service delivery processes : strategy to operations
Harvey, Jean, 1950- author.
Fourth edition
Milwaukee, Wisconsin : ASQ Quality Press, 2021
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Electronic Resources
3
2019
Crafting service processes : the art and science
Harvey, Jean, 1950- author.
Milwaukee, Wisconsin : ASQ Quality Press, [2019]
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4
2006
Managing service delivery processes : linking strategy to operations
Harvey, Jean, 1950-
Milwaukee, Wis. : ASQ Quality Press, [2006]
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MELB
658 Har/Msd
AVAILABLE
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