| Description |
1 online resource (252 pages) |
| Contents |
Cover; Half Title; Title; Copyright; Contents; List of figures and tables; Acknowledgements; Introduction; Part One: Facilitation: Why and How; Why and how; What is a facilitator?; What a facilitator is not; When should a facilitator be used?; What does a facilitator do?; Basic facilitation skills; Beginning work: agreeing a 'contract' to facilitate; Part Two: The TOOLKIT; Introduction; Organizing Tools; Ground rules; Ground rules as a Mind Map®; The rubbish bucket; Agenda setting; Group contracting; Hopes and concerns; 'Here's one I prepared earlier!'; Ice-breakers; Parking space |
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Dividing a room into small groupsBreaks and comfort stops; Energizers; 'Guest speaker' contributions; Handouts, packs and nature tables; Tools of the trade; Tools for Diagnosis and Exploration; Strategic thinking Toots; Environmental analysis; SWOT; PEST; Stakeholders and their expectations; The gold standard; Precis; Writing to Santa Claus; Problem-exploration Tools; Force-field analysis; Cause and effect analysis; The cause and effect trail; Critical incident analysis; Inlaws and outlaws; Venn diagrams; The product/market matrix; Does it fit?; Paper-and-pencil instruments; Post-it® pictures |
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Activity analysisThe five whys; Role set analysis; The living bar-chart and the human matrix; Role-play; Action learning; Clarity Tools; Writing our advertisement; The unofficial induction course; Drawing and visualizing; The debating chamber; 'Scrabble' -- a word game; Map-making; A Christmas carol; The devil's advocate; The best and worst; Stop, start, continue; Unfinished sentences; Using case studies; Tools to Manage People; Managing the participants (and your client); Feedback; Round robins; Fish-bowl discussion; Process, observation and feedback; Celebrations and wakes; Questionnaires |
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Working with large groupsManaging your client; Managing other facilitators; Roles for subfacilitators; The apprentice facilitator; Liaising with helpers; Note-takers, flip-chart fairies and other species; Tools for Deciding; Brainstorming and idea generation; The movie script; Pair comparisons; Risk assessment; Pareto; The suggestions souk; Matchstick auctions; Mind Maps® to consider 'what if?'; Ratings charts; Voting, consensus-reaching and the hat; Itemized response; Nominal group technique; Tools for Planning; Distinguishing between a plan, planning and a plan for planning; SMART |
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The four PsAction planning; Gantt charts; Chinese Wall displays; When we get out of here I'm going to ... ; What happens to old flip-charts when they die?; Tools for Managing Conflict; Introduction; Preparation for a conflict-handling workshop; Drawing the problem; Cavaliers and Roundheads; Image-swapping exercise; Shuttle diplomacy; Power and influence line-up; Unfinished statements; A fish-bowl discussion; Role bargaining; Predicting the likelihood of change; Peace treaties and peace pipes; Mediating in a one-to-one conflict; Using a conflict-handling-style instrument |
| Notes |
Tools for Coping with Problems and Sabotage |
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Print version record |
| Form |
Electronic book
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| Author |
Edmonstone, John
|
| ISBN |
9781351889841 |
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1351889842 |
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