Title Managing conflict with confidence / Clare Heaton, Maureen Lynch

Published Frenchs Forest, N.S.W. : Pearson Education, [2003] ©2003

Copies

Location	Call no.	Vol.	Availability
W'PONDS CRC	303.69 Hea/Mcw		AVAILABLE
MELB CRC	303.69 Hea/Mcw		AVAILABLE

Description x, 325 pages : illustrations ; 30 cm Contents Session 1. Conflict and the win/win approach -- Session 2. Perception -- Session 3. Listening -- Session 4. Appropriate assertiveness -- Session 5. managing emotions -- Session 6. Willingness to resolve -- Session 7. Mapping the conflict -- Session 8. Understanding bullying behaviour -- Session 9. Evaluation of the course "Managing Conflict with Confidence" Subject Conflict management -- Study and teaching (Primary) Conflict management -- Study and teaching (Secondary) Author Lynch, Maureen, 1946- ISBN 1740910591 :

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