Part one : the cornerstones -- The power of global teams -- Five challenges facing global teams -- Part two : bridges and boundaries -- Effective leadership -- Creating a vision and team identity -- Building swift trust and strong norms -- Part three : cultural and technological foundations -- Capturing the power of cultural diversity -- Technological support and communications -- Part four : aligning the human resources -- Harnessing cultural, interpersonal, and technical expertise -- Global team facilitators -- Measurement and feedback systems -- Team-oriented assessment and rewards -- Building global teams for the twenty-first century
