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Author James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus; Kristen Noakes-Fr

Title A Rothstein Publishing Collection eBook : the Manager's Guide to Handling the Media in Crisis : Saying & Doing the Right Thing When It Matters Most
Published Brooksfield, UNITED STATES : Rothstein Publishing, 2016-08-02 00:00:00.0
Online access available from:
EBSCO eBook Academic Collection    View Resource Record  


Description 1 online resource (141)
Contents Cover; Title page; Copyright; Table of Contents; Preface; Part 1: Understanding Media Relations; 1.1 The Crisis Media Relations Policy; 1.1.1 Sample Crisis Media Relations Policy; 1.1.2 Guidelines for Designated Spokespersons; 1.1.3 Good Spokesperson Practices; 1.1.4 Setting the Record Straight if You Make a Mistake; 1.2 The Crisis Website (or"Dark Site") in Media Relations Strategy; 1.2.1 Creating a Crisis or Dark Website; 1.2.2 Basic Media Relations Strategy; 1.3 Understanding the Nature of News; 1.3.1 The Attributes of News; 1.3.2 Tools to Assist the Media: Fact Sheets
1.4 Preparing for Reporters1.4.1 What to Do Before Reporters Call; 1.4.2 What to Do When Reporters Call; 1.4.3 What to Do Before Reporters Arrive; 1.4.4 What to Do While Reporters Are With You; 1.4.5 When Can the Media Visit the Site?; 1.4.6 What to Do as the Media Come and Go; 1.5 Surviving 60 Minutes and the Other News Magazine Shows; 1.5.1 Fourteen Lessons for Handling News Magazine Shows; 1.5.2 Six Key Tests for a News Magazine Show Story Concept; 1.5.3 Story Sources; 1.5.4 Our Approach to News Magazine Shows; 1.6 Assessing the Validity of News Stories
1.6.1 Lukaszewski's Validity/Believability Index Test Questions1.6.2 Bad News: Assessing the Damage; 1.6.3 What to Do and Avoid in Emergency Communication (Including Interviews); 1.7 Understanding Journalists; 1.7.1 Where Reporters Come From; 1.7.2 Establishing a Professional Relationship With Reporters; 1.7.3 How Reporters Create Emotional Responses From Spokespersons; 1.7.4 Assessing the Validity of News Stories; 1.7.5 Reporters Need to Emotionalize Color Words; 1.7.6 How Reporters Probe for Information; 1.8 Bad News: How to Recognize and Deal with It
Part 1 -- Questions for Study and DiscussionReferences, Part 1; Part 2: How to Conduct a Crisis News Conference; 2.1 Preparing For the Crisis News Conference; 2.1.1 When to Hold a News Conference; 2.1.2 Types of Crisis News Conferences; 2.1.3 News Conference Techniques; 2.1.4 News Conference Planning Checklists; 2.2 Guidelines for Calling and Conducting News Conferences; 2.3 Conducting the News Conference; 2.4 The Questions You Can Expect; 2.4.1 Question Types; 2.4.2 Where Do Questions Come From?; 2.5 Giving Good Answers -- Even to Bad Questions; 2.5.1 Attributes of Good Answers
Part 2 -- Questions for Study and DiscussionReferences, Part 2; Part 3: How to Handle Social Media; 3.1 What Makes Social Media Different From Legacy Media; 3.1.1 Changing Trends in How People Get the News; 3.1.2 Coping With Crises in a New Media Environment; 3.1.3 Importance of Crisis Website and Web Readiness; 3.2 What Are the New Media and Social Media? Why Should Your Company Care?; 3.2.1 Exxon-Valdez vs. BP: How the New Media Have Changed Crisis Communication Response; 3.3 Monitoring Social Media; 3.3.1 Develop a Monitoring Strategy; 3.3.2 Drill Deeper Before Deciding to Respond
Summary Attracting media attention is surprisingly easy -- you just don't want it to be the wrong kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. Not a problem if everyone - executives, PR, managers, and employees - is familiar with Jim Lukaszewski's sure-fire methods for handling the media
Notes Print version record
Subject Mass media.
Form Electronic book
ISBN 1944480293 (electronic bk.)
9781944480295 (electronic bk.)