| Description |
xxii, 322 pages : illustrations ; 23 cm + 1 CD-ROM (4 3/4 in.) |
| Contents |
Section 1: Introducing Conflict Coaching -- Conflict coaching: conflict management strategies and skills for the individual -- The comprehensive conflict coaching model -- Section 2: Conducting Conflict Coaching -- Stage one: discovering the story -- Stage two: the identity perspective -- Stage two: the emotion perspective -- Stage two: the power perspective -- Stage three: crafting the "best" story -- Stage four: communication skills: confrontation, confirmation, and comprehension -- Stage four: the conflict styles opportunity -- Stage four: the negotiation opportunity -- Stage four: coordinating coaching with other conflict processes -- The parallel process: learning assessment in conflict coaching -- Section 3: Integrating Conflict Coaching Into Your Practice -- Needs assessment and program evalutation for conflict coaching -- The future of conflict coaching |
| Summary |
"Scholars, students, coaches, and consultants interested in the areas of conflict/dispute resolution, business communication, organizational communication, and allied areas will find this comprehensive text engaging and accessible."--BOOK JACKET |
| Bibliography |
Includes bibliographical references (pages 295-306) and index |
| Subject |
Conflict management.
|
|
Mediation.
|
| Author |
Brinkert, Ross.
|
| LC no. |
2007023143 |
| ISBN |
9781412950824 cloth |
|
1412950821 cloth |
|
9781412950831 paperback |
|
141295083X paperback |
|
