| Description |
1 online resource |
| Contents |
pt. I. State of the art -- Ch. 1. Emerging developments in performance measurement: an international perspective / Harry P. Hatry -- Ch. 2. Assessing performance in nonprofit service agencies / Kathryn Newcomer -- Ch. 3. Performance: a new public management perspective / Owen E. Hughes -- pt. II. Using performance information to improve program performance and accountability -- Ch. 4. Can performance measurement support program performance improvement and accountability? / Patria de Lancer Julnes -- Ch. 5. Using performance measurement and competition to make administrations accountable: the Italian case / Monica Brezzi, Laura Raimondo and Francesca Utili -- Ch. 6. Recognizing credible performance reports: the role of the government auditor in Canada / Barry Leighton -- Ch. 7. Advancing performance measurement and management for accountability: King County's collaborative, incremental approach / Cheryle Broom and Edward T. Jennings, Jr. -- Ch. 8. Analyzing performance data / David N. Ammons -- pt. III. Informing and involving citizens and other stakeholders -- Ch. 9. Making performance measurement relevant -- Informing and involving stakeholders in performance measurement / Kaifeng Yang |
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Ch. 10. Citizen-involved performance measurement: the case of online procedures enhancement for civil application in Seoul / Seungbeom Choi -- Ch. 11. Performance measurement and educational accountability: the U.S. case / Katherine E. Ryan -- Ch. 12. Experience with trained observers in transition and developing countries: citizen engagement in monitoring results / Katharine Mark -- Ch. 13. Helping government measure up: models of citizen-driven government performance measurement initiatives / Marc Holzer and Kathryn Kloby -- pt. IV. Performance budgeting -- Ch. 14. Performance budgeting internationally: assessing its merits / Frances Stokes Berry -- Ch. 15. Performance-based budgeting in Latin and South America: analyzing recent reforms in the budgetary systems of Brazil, Chile, Colombia, and Mexico / David Arellano-Gault and Edgar E. Ramirez de la Cruz -- Ch. 16. Performance-based budgeting in Florida: great expectations, more limited reality / Martha Wellman and Gary VanLandingham -- Ch. 17. Performance management and budgeting in Australia and New Zealand / John Halligan -- Ch. 18. Performance-based budgeting: integrating objectives and metrics with people and resources / Carl Moravitz -- pt. V. Quality and performance in public and nonprofit organizations -- Ch. 19. The integration of quality and performance / Maria P. Aristigueta -- Ch. 20. Quality and performance management: toward a better integration? / Wouter Van Dooren -- Ch. 21. Performance information of high quality: how to develop a legitimate, functional, and sound performance measurement system / Miekatrien Sterck and Geert Bouckaert -- Ch. 22. Applying the common assessment framework in Europe / Nick Thijs and Patrick Staes -- pt. VI. Pulling it all together -- Ch. 23. Creating and sustaining a results-oriented performance management framework / John M. Kamensky and Jay Fountain |
| Summary |
A combination of conceptual and practical applications with an emphasis on cutting-edge practices in the US and abroad, this text represents the most notable examples of performance measurement in Canada, Latin America and Eastern Europe, and supports the integration of theory and practice, with linked chapters |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
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Print version record |
| Subject |
Government productivity.
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Administrative agencies -- Management.
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Administrative agencies -- Auditing
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Nonprofit organizations -- Management
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Organizational effectiveness.
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Total quality management.
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Performance -- Measurement
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Total Quality Management
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POLITICAL SCIENCE -- Public Affairs & Administration.
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Administrative agencies -- Auditing
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Administrative agencies -- Management
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Government productivity
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Nonprofit organizations -- Management
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Organizational effectiveness
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Performance -- Measurement
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Total quality management
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Organisation
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Effizienz
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Nonprofit-Organisation
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| Form |
Electronic book
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| Author |
Julnes, Patria de Lancer, editor.
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Sage Publications.
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Sage eReference (Online service)
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| LC no. |
2007008883 |
| ISBN |
9781412982719 |
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1412982715 |
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9781452261768 |
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1452261768 |
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1782689982 |
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9781782689980 |
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