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Book Cover
E-book
Author Klingborg, Jon.

Title Exam room communication for veterinarians : the science and art of conversing with clients / Jon Klingborg
Published Lakewood, Colo. : AAHA Press, [2011]
©2011
Online access available from:
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Description 1 online resource (195 pages)
Contents What do clients really want? -- Verbal and nonverbal communication during the office call -- Grief communication and euthanasia -- When good cases go bad : breakdowns in communication -- Cognitive and social styles -- Determining cognitive style -- The hawk -- The dog -- The kitten -- The owl -- Communicating with all cognitive styles via the FAL-E system -- Assessing your own veterinary communication style -- Field guide to veterinary personality types -- Avoiding communication quicksand
Bibliography Includes bibliographical references and index
Notes Description based on print version record
Subject Communication in medicine.
Interpersonal communication.
Veterinarians -- Psychology.
Veterinary medicine -- Practice.
Communication.
Veterinary Medicine -- methods.
Physical Examination -- veterinary.
Professional-Patient Relations.
Veterinarians -- psychology.
Form Electronic book
Author American Animal Hospital Association.
ISBN 1583261648
1583261699 (electronic bk.)
9781583261644
9781583261699 (electronic bk.)