Introduction -- What you should know about software-as-a-service -- Overview of Oracle CRM On Demand -- Getting the most from your Oracle CRM On Demand service -- Planning your Oracle CRM On Demand implementation -- Designing Oracle CRM On Demand -- Sample Oracle CRM On Demand designs -- Best practices for configuring CRM On Demand -- Integration in Oracle CRM On Demand -- Ongoing maintenance and administration -- Appendix: Advanced configuration with CRM On Demand
