| Description |
xvii, 195 pages : illustrations ; 24 cm |
| Contents |
1. Critical Perspectives on Service Work: An Introduction / Marek Korczynski and Cameron Lynne Macdonald -- 2. Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Cafe / Janet Sayers and Nanette Monin -- 3. The Globalization of Nothing and the Outsourcing of Service Work / George Ritzer and Craig D. Lair -- 4. The Disneyization of Society / Alan Bryman -- 5. Understanding the Contradictory Lived Experience of Service Work: The Customer-Oriented Bureaucracy / Marek Korczynski -- 6. Labor Process Theory: Putting the Materialism Back into the Meaning of Service Work / Chris Warhurst, Paul Thompson and Dennis Nickson -- 7. Intersectionality in the Emotional Proletariat: A New Lens on Employment Discrimination in Service Work / Cameron Lynne Macdonald and David Merrill -- 8. The Globalization of Care Work / Rhacel Salazar Parrenas -- 9. The Promise of Service Worker Unionism / Dorothy Sue Cobble and Michael Merrill |
|
10. Conclusion - Latte Capitalism and Late Capitalism: Reflections on Fantasy and Care as Part of the Service Triangle / Yiannis Gabriel |
| Summary |
"Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairytale images, to seek out and understand the reality of service workers' experience. Within the sociology of work and related literatures, there are an increasing number of empirical studies of different types of service work, but there has been little progress in attempts to theorize the nature of service work, per se. This book fills this gap by bringing together major scholars from the US and UK who use a range of critical perspectives to explore key elements in the organization and experience of contemporary service work. It will make an invaluable secondary text for advanced undergraduates and graduates studying courses/modules such as sociology of work, industrial sociology, social theory and work, organization studies, and organizational theory."--BOOK JACKET |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Labor unions.
|
|
Service industries workers -- Labor unions.
|
|
Service industries workers.
|
|
Service industries.
|
| Author |
Korczynski, Marek.
|
|
Macdonald, Cameron Lynne.
|
| LC no. |
2008007926 |
| ISBN |
0415953162 |
|
0415953170 |
|
9780415953160 |
|
9780415953177 |
|
