Cover -- Guest editorial -- Attributes valued by students in higher education services: a lean perspective -- How to use lean Six Sigma methodology to improve service process in higher education -- Implementing lean six sigma and discrete-event simulation for tutoring operations in higher education institutions -- A lean six sigma approach for improving university campus office moves -- Lean Six Sigma in higher education institutes: an Irish case study -- Kaizen in university teaching: continuous course improvement -- Applying lean six sigma to grading process improvement
Notes
Evaluating university leadership performance using Lean Six Sigma framework