1. Beginning at the beginning -- 2. Revisiting the foundations of revenue assurance -- 3. Linking revenue assurance to fraud management -- 4. Strategy, scope, and synergy -- 5. Epistemology and metrics -- 6. Hammer and tongs : the tools of revenue assurance -- 7. Managing risk -- 8. Understanding controls -- 9. Serving the retail customer -- 10. Advanced themes in revenue assurance -- 11. The business of revenue assurance -- 12. Power to the people of revenue assurance -- 13. Tangents on the theme of revenue assurance -- 14. The future(s) of revenue assurance -- 15. Anecdotes from the edge of revenue assurance -- 16. It makes you think ..