Title Timeshare industry leadership and human resource implications of employee and guest satisfaction / Thomas A. Maier, Dogan Gursoy

Published London : International CHRIE, 2013

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Description 1 online resource : illustrations Series SAGE Business Cases SAGE Business Cases Summary Kalalau Timeshare/Vacation Ownership Inc. was founded in 2001 and currently owns, operates and manages 30 resorts across 8 states in the US. At the annual strategic conference the CEO of Kalalau Timeshare/Vacation Ownership Inc. wants a closer examination of a few key factors associated with company performance; employee satisfaction, customer satisfaction and facilities maintenance. Students are asked to examine the data on employment and staff satisfaction and make strategic recommendations for how Kalalau Inc. should proceed Notes Originally published in : Maier, T. A., & Gursoy, D. (2013). Timeshare industry leadership and human resource implications of employee and guest satisfaction. Journal of Hospitality & Tourism Cases, 2(3), 53-60 Bibliography Includes bibliographical references and index Notes Description based on XML content Subject Kalalau Timeshare/Vacation Ownership Inc. -- Case studies Job satisfaction -- Case studies Consumer satisfaction -- Case studies Consumer satisfaction Job satisfaction Genre/Form Case studies Case studies. Études de cas. Form Electronic book Author Gursoy, Dogan, author ISBN 9781529711776 1529711770

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