pt. 1: Two narratives of street-level work -- Dealing with faces -- State agents, citizen agents -- Story worlds, narratives, and research -- Physical and emotional spaces -- pt. 2: Enacting identities in the workplace and on the streets -- Workers unite: occupational identities and peer relations -- Organizational and social divisions among street-level workers -- Putting a fix on people: identity, conduct, and street-level work -- pt. 3: Normative decision making: moralities over legalities -- Who are the worthy? -- Responding to the worthy -- Street-level workers knows best -- Getting the bad guys -- Streetwise workers and the power of storytelling
Bibliography
Includes bibliographical references (pages 205-213) and index
Notes
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL
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