List of Figures and Tables -- Preface -- 1. The Role of Tools and Techniques in Total Quality Management -- 2. Tools and Techniques: An Introduction -- 3. Difficulties Encountered in the Use of Tools and Techniques -- 4. Key Influences on the Use of Quality Management Tools and Techniques -- 5. Implications for Education and Training -- 6. An Overview of Common Tools -- 7. An Overview of Common Techniques -- 8. Tools and Techniques: An Assessment Methodology -- References -- Index
Bibliography
Includes bibliographical references (pages [186]-189) and index
