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Author Mehrotra, Sonia, author

Title Samosa Singh : the fast food of India / Sonia Mehrotra (Centre for Excellence for Case Development, Prin LN Welingkar Institute of Management Development and Research, Bangalore, India), Smriti Verma (School of Retail Management, Symbiosis University of Applied Sciences, Indore, India) and Ishani Chakraborty (Centre for excellence for case development, Prin LN Welingkar Institute of Management Development and Research, Bangalore, India)
Published Bingley, U.K. : Emerald Publishing Limited, 2018
Online access available from:
Emerald Emerging Markets    View Resource Record  


Description 1 online resource (9 pages) : 32 illustrations
Series Emerald Emerging Markets Case Studies, 2045-0621 ; volume 8, issue 3
Summary Shikhar Veer Singh (Singh), a post graduate in Medical Biotechnology, quit a cushy corporate job to start his own food venture WoknStove Foodworks Pvt. Limited (WSFL) in October 2015. WSFL sold the ubiquitous popular Indian snack food "Samosas” under the brand name of "Samosa Singh”. "Samosa” a deep fried triangular in shape with conical edges crispy wrap with variety fillings of potatoes/vegetables was part of unorganized sector and sold by small shops and road-side hawkers. Singh spotted an opportunity to "brand” the "Samosas” that as well was gaining momentum in the international convenience food markets. The company set up a central kitchen near Electronic city, Bangalore, and started experimenting with different fillings. In February 2016, WSFL opened its first quick service restaurant (QSR) in Electronic city, Bangalore. It was an instant hit with consumers of all age groups. Gradually, the company started supplying bulk orders to various other customer segments such as corporate customers, schools and movie theatres/event stalls, that resulted in revenue growth. By January 2017, his monthly annual revenues amounted to INR [] Singh had ambitious plans to expand his business from a single QSR to 15 QSRs across the city by 2018. However, to cater to the increasing demands and support his expansion plans, he was yet to find out the most suitable back-end processes. He had adopted few standard operating procedures (SOPs) for quality operations and implemented 30 per cent of automation for backend processes at his central kitchen. Singh was aware of the automated machinery available in international markets that had conveyor belt arrangements where one could place the flour dough and filling consecutively to get the end product in a shape, unlike the shape of the Indian "Samosas”. The triangular shape with conical edges of the Indian "Samosas” was of utmost importance for the Indian consumers, as the shape associated them with the favourite snack, the "Samosas”. Singh preferred the method of manual filling to maintain the shape and decided to focus on increasing the shelf life of the "Samosas” instead. He felt that an increased shelf life would better equip him to cater the increased market and seasonal demands. However, the question was that whether this was a feasible option to support his ambitious expansion plans (with only 30 per cent automation)? Was Singhs thinking right with respect to the business operation? More importantly, whether WSFL venture would be able to make an attractive business proposition for investments from any future institutional/angel investor? Singhs mood turned reflective as he pondered on the above questions
Notes The case is structured to discuss the structure of Indian QSR market and factors contributing to its growth, evaluate WSFLs ability to leverage the Indian QSR market potential, its strengths and shortcomings, to highlight the steps of consumer decision making process in terms of selection of a QSR and discuss WSFLs business model and its future sustainability
Teaching Notes are available for educators only. Please contact your library to gain login details
Includes index
Bibliography Includes index and bibliographical references
Audience The case is appropriate for undergraduate and graduate MBA
Subject Business logistics
New business enterprises
Fast food restaurants -- Cost of operation
Business & Economics, Production & Operations Management.
Operational research.
Genre/Form Case studies.
Form Electronic book
Author Verma, Smriti, author
Chakraborty, Ishani, author