pt. 1. History and theoretical forebears : the purposes and sources of process pluralism -- pt. 2. Foundational processes of dispute resolution -- pt. 3. Uses and abuses of dispute resolution processes -- pt. 4. Conflicts about conflict resolution : philosophical and policy issues in dispute resolution -- pt. 5. Ethical issues in dispute processing -- pt. 6. The future of dispute processing : creativity, problem solving and complex, multi-party disputes
