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Book Cover
Author Schoffstall, Donald G., author

Title Creating a gender-neutral environment in the hospitality industry through growth and understanding / Donald G. Schoffstall, Jacquline D. Stokes-Alves, Azia M. Monteiro, Ryan Giffen
Published London : International CHRIE, 2017
Online access available from:
Sage Business Cases    View Resource Record  


Description 1 online resource
Series SAGE Business Cases
SAGE Business Cases
Summary This case study presents three scenarios in regards to discrimination, work policies, and support for transgender individuals. The scenarios look into what is the appropriate response or actions that should be taken when management, fellow employees, or other customers show discrimination or disrespect towards transgender people. The goal of this case study is to generate discussion around HR policies and management practices in regards to transgender employees and customers. Through each story provided, students will be able to discuss internal and external practices surrounding employee relations and morale, employee bias, and customer relations. The focus is placed on how both employee and manager actions are handling this current, hot button topic in the workplace
Notes Originally Published InSchoffstall, D. G., Stokes-Alves, J. D., Monteiro, A. M., and Giffen, R. (2017). Creating a gender-neutral environment in the hospitality industry through growth and understanding. Journal of Hospitality and Tourism Cases, 6(2), 41-52
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Discrimination in employment.
Hospitality industry -- Employees
Transgender people -- Employment.
Discrimination in employment.
Hospitality industry -- Employees.
Transgender people -- Employment.
Form Electronic book
Author Giffen, Ryan, author
Monteiro, Azia M., author
Stokes-Alves, Jacquline D., author
ISBN 152971706X