| Description |
xiv, 577 pages : illustrations ; 25 cm |
| Contents |
Ch. 1. Introduction to Staffing the New Workplace --Ch. 2. The New Workplace -- Ch. 3. Technical and Legal Standards for Staffing: A Primer on Value-Added Staffing -- Ch. 4. Using Job Analysis Techniques to Build a Quality Success Profile -- Ch. 5. Human Resource Planning: Preparing for the Envisioned Quality Organization -- Ch. 6. Recruiting: Putting Your Quality Strategy into Action -- Ch. 7. Personnel Assessment Tools: Assessing and Predicting Ability to Perform -- Ch. 8. Personnel Assessment Tools: Assessing and Predicting Motivation to Perform -- Ch. 9. The Employment Interview: Developing Structured Content -- Ch. 10. The Employment Interview: Conducting the Interview Session -- Ch. 11. Developing a Quality-Oriented Workforce -- Ch. 12. Selecting and Promoting Leaders -- Ch. 13. Staffing Teams -- Ch. 14. Emerging Issues: Downsizing and the Contingent Workforce -- Ch. 15. Staffing the New Workplace: Best Practices and Recommendations |
|
Appendix A: Staffing for Quality Improvement: A Survey of ASQC Sustaining Member Organizations --Appendix B: The Quality Attributes Inventory --Appendix C: Firms Specializing in Recruiting in the Quality Setting -- Appendix D: Interview Questions for Key Managerial Attributes |
| Summary |
"This authoritative, research-based book reveals systematic techniques for recruiting, assessing, selecting, and promoting employees for the new workplace focused on providing quality goods and services. The authors provide details on how to design and implement a staffing effort that supports your quality initiative." "Staffing is presented as a strategic process that can be measured and improved. The authors provide explicit direction on each component of this process and show you how to determine the specific attributes you need in your workforce, identify quality-oriented applicants, and apply proven approaches for interviewing, testing, selecting, and promoting. In addition, you will find out why firms reporting greater success with their TQ efforts are making the greatest strides in revising their staffing practices; learn how to choose and implement tests, inventories, and assessment exercises so that you can measure quality-related knowledge, skills, and temperament; understand the costs and benefits associated with using contingent workers in a quality setting; and identify measures of staffing effectiveness and use them to improve each component of your staffing process."--BOOK JACKET |
| Bibliography |
Includes bibliographical references and index |
| Subject |
Employee selection.
|
|
Employees -- Recruiting.
|
|
Manpower planning.
|
| Author |
Smith, Jack E., 1942-
|
| LC no. |
95004512 |
| ISBN |
0873893611 |
|
