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Book Cover
Book
Author Dwyer, Judith, author

Title The business communication handbook / Judith Dwyer
Edition Seventh edition
Published Frenchs Forest, N.S.W. : Pearson Education, 2006
Frenchs Forest, NSW : Pearson Education Australia, [2006]
©2006

Copies

Location Call no. Vol. Availability
 WATERFT BUSINESS  658.45 Dwy/Bch 2006  AVAILABLE
 W'PONDS  658.45 Dwy/Bch 2006  AVAILABLE
 MELB  658.45 Dwy/Bch 2006  UNAVAILABLE C19
 MELB  658.45 Dwy/Bch 2006  UNAVAILABLE C19
Description viii, 567 pages : illustrations ; 25 cm
regular print
Contents Part 1: Workplace communication -- 1. Apply communication principles in the workplace -- 2. Develop and communicate personal and work priorities -- 3. Communicate and maintain workplace occupational health and safety -- Part 2: Workplace relationships -- 4. Implement and maintain effective workplace relationships -- 5. Negotiation and conflict management -- 6. Work with the team -- 7. Lead work teams -- 8. Deliver and monitor service to customers -- 9. Coordinate and manage quality customer service -- 10. Organise meetings -- 11. Speaking in public -- Part 3: Workplace documents -- 12. Analyse and present research information -- 13. Organise workplace information -- 14. Business writing -- 15. Writing business letters -- 16. Writing memos and short reports -- 17. Writing emails and online communication -- 18. Writing long reports -- 19. Writing technical documents -- 20. Illustrating data : graphic communication -- Part 4: Career development -- 21. Job-seeking skills
Summary Communication skills are essential for competent performance in the workplace and vital for the successful operation of business. Now in its seventh edition, this proven bestseller continues to provide a comprehensive understanding of the underpinning knowledge required to support the practice and application of communication skills
Notes Previous edition: 2003
Bibliography Includes bibliographical references and index
Subject Business communication:Communication in management
Business communication.
Communication in management.
Communication in organizations.
Author Mosiere, Michelle (Lecturer)
LC no. 00002721
ISBN 9781741033922 (paperback)
1741033926 (paperback)