pt. 1. Preparation : the power of language -- pt. 2. The management of spoken interaction -- pt. 3. The management of written communication -- pt. 4. Negotiating actions -- pt. 5. Wrap-up : language after the event
Summary
The Language of Negotiation aims to heighten awareness of language and to suggest practical ways you can use language-related tactics to get results. Specific strategies are indexed for ease of reference and there are exercises and examples
Analysis
Negotiation
Bibliography
Includes bibliographical references (pages 219-221) and index
