How research can lead to better government forms / Carel Jansen & Michael Steehouder -- Undercover research into text quality as a tool for communication management : the case of the Dutch tax department / Jan Renkema -- Optimizing public information brochures : formative evaluation in document design processes / Menno de Jong & Peter Jan Schellens -- Public documents in a multilingual context / Jacqueline Hulst & Leo Lentz -- Improving the quality of public documents : or, why training public writers often doesn't work / Daniël Janssen -- The lack of clarity in a sentence : the style of official documents in Dutch / Frank Jansen -- Convincing citizens : the role of argument quality / Hans Hoeken -- Collaborative writing for the government / Daniël Janssen & Niels van der Mast -- Strategic revision of public documents : how policy writers revise documents in order to reach consensus / Niels van der Mast & Daniël Janssen -- Trust and verify : local suspensions of the cooperation principle in political communication / Rob Neutelings & Henk Pander Maat -- Reading to assess in professional life : reading styles of Dutch parliamentarians / Rob Neutelings
