Cover; Half Title; Title Page; Copyright Page; Table of Contents; List of figures; Preface; Acknowledgements; Part I How to Use This Book; 1 Your problem-solving styles profile; 2 The problem-solving process wheel; 3 Problem-solving styles; Part II An Introduction to Problem-Solving; 4 Thinking about problem-solving; 5 A question of creativity; Part III The Problem-Solving Process; Stage 1: Identify the problem; Stage 2: Gather data; Stage 3: Analyse data; Stage 4: Generate solutions; Stage 5: Select the solution; Stage 6: Plan the implementation; Stage 7: Test/rehearse; Stage 8: Action
Part IV Some ConclusionsConclusions; Recommended reading; Index
