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Author Oppenheim, Bohdan W., 1948- author.

Title Lean for banks : improving quality, productivity, and morale in financial offices / Bohdan W. Oppenheim, Marek Felbur
Published Boca Raton : CRC Press, Taylor & Francis Group, [2015]
Online access available from:
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Description 1 online resource (xvi, 209 pages) : illustrations
Contents Introduction -- Ideal versus traditional bank -- The amazing history of lean -- Critical lean concepts : value, eight wastes, and Six Lean -- Tools of Lean -- Deploying Lean -- Lean enablers for banks -- Lean product development flow (LPDF)
Summary "Most banking institutions suffer from numerous inefficiencies, such as poor planning; inadequate coordination and communication; ineffective processes, tools, and workflow; and excessive bureaucracy. Lean for Banks describes in easy language how to use Lean and Six Sigma management practices to significantly improve the efficiency of bank operations. This book shows how to use Lean and Six Sigma management practices to improve the normal daily work in a bank, typically executed in the so-called 'back offices.' This work involves about 90 percent of bank employees and generates 90 percent of costs. Lean for Banks explains how to organize bank operations better, increase work productivity and quality by working smarter and not harder, make fewer mistakes and decrease rework, and elevate jobs from mundane and repetitive to creative and pleasantly challenging. Most importantly, it shows how to increase the satisfaction of bank customers and in turn enhance bank competitiveness and market share. Lean for Banks is intended for all levels of bank employees: back-office workers, first-level supervisors, middle- and higher-level managers, and corporate executives. It is also intended for all levels of students at schools that teach banking skills--short courses intended for tellers, college courses in advanced banking operations, and continuing education for bank managers and line employees. This book is an entry-level text on Lean and should give readers enough understanding to prepare them for active participation in Lean deployment activities"--Provided by publisher
Notes "A Productivity Press book"--Title page
Bibliography Includes bibliographical references (pages 203-206)
Notes Print version record
Subject Bank employees.
Banks and banking -- Waste minimization
Banks and banking.
BUSINESS & ECONOMICS / Industries / General
Bank employees.
Banks and banking.
Form Electronic book
Author Felbur, Marek Jan, author
ISBN 1482260859