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Title Measurement madness : recognizing and avoiding the pitfalls of performance management / Dina Gray, Pietro Micheli, Andrey Pavlov
Published Chichester, West Sussex : Wiley, 2014
Online access available from:
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Description 1 online resource
Contents Introduction. The Road to Insanity -- Performance and Measurement -- Performance Measurement. Measurement for Measurement's Sake -- All I Need is the Right Measure! -- Comparing Performance -- Performance Management. Target Turmoil -- Gaming and Cheating -- Hoping for A Whilst Rewarding B -- Failing Rewards and Rewarding Failure -- Conclusions. Will Measurement Madness Ever be Cured?
Summary "The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a wealth of real-life business stories, producing this timely how-to guide for avoiding the unintended consequences that come from measuring people, processes and organizations. Measurement Madness is a lively and informative take on this topical subject. Peppered with anecdotal evidence, it uses case studies to reveal some of the more outrageous and unexpected outcomes of KPIs, but also to show what performance management success looks like. Management theories are used to underline types of behavior and, most importantly, how they can be anticipated. This book gives you guiding principles for avoiding common pitfalls, such as setting the wrong performance targets and measuring what is easy rather than what is useful. It provides reliable, practical advice demonstrating how to create meaningful performance measurement. Authors are from the world-leading Business Performance team at Cranfield University in the U.K. which has a world-renowned reputation for close partnerships with industry Case studies include U.S., U.K., and international examples of performance management from real business stories Ironically, Measurement Madness might just be the key to saving your sanity for the next round of performance management"-- Provided by publisher
Bibliography Includes bibliographical references and index
Notes Print version record and CIP data provided by publisher
Subject Performance -- Management.
Performance -- Measurement.
Form Electronic book
Author Gray, Dina.
Micheli, Pietro, 1978-
Pavlov, Andrey, 1981-
LC no. 2014021867
ISBN 1118464516 (pdf)
1119960517 (epub)
9781118464519 (pdf)
9781119960515 (epub)