| Description |
1 online resource (566 pages) |
| Contents |
Front Cover; Case Studies in Crisis Communication; Copyright Page; Contents; List of illustrations; Notes on contributors; Foreword; Preface; Acknowledgments; Part I; Theoretical Approaches to and Sociocultural Perspectives in Crisis Communication: Cornelius B. Pratt; Part II; The Phases of Crisis Communication: Amiso M. George; Part III: Case Studies; 1. Africa; Egypt: Social Media Stoke a Political Revolution in Egypt: Olugbenga C. Ayeni; Kenya: Wooing Tourists Back after a Civil Strife: The Kenyan Example: Bitrus p. Gwamna |
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Nigeria: Crisis in Nigeria's Banking and Financial Industry: Government Actions Reassure Skittish, Jittery Publics: Wole Adamolekun, Kunle Ogedengbe, and Cornelius B. PrattSouth Africa: Hotspot: South Durban Basin, South Africa-The Engen Oil Refinery Explosion: J. Chris Skinner; 2. Asia; China: China's Sanlu's Infant Formula Proves Fatal: Weidan Cao; China and France: Olympic Torch Protests in France, Reactions in China: Carrefour Learns about International: Crises: W. Timothy Coombs; India: Corporate Fraud in India: Satyam in the Spotlight: Monika Vij |
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Japan (Disaster): A Triple Disaster in One Fell Swoop: Rethinking Crisis Communication in Japan after March 11: Isaac A. Blankson, Sorin Nastasia, and Min LiuJapan (Toyota): Delays, Denials, Recalls, and Apologies: Fixing the Dent in Toyota's Image: Amiso M. George; Thailand: Bringing the Government Down": Managing Thailand's Political Crisis: Cornelius B. Pratt and Ronald Lee Carr; 3. Australia; Victoria Burning: Confronting the 2009 Catastrophic Bushfires in Australia: Christopher Galloway and Kwamena Kwansah-Aidoo; 4. Europe |
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England: "Climategate": UK Climate Researchers' E-mails Cast Doubton Scientific Support for Global Warming: Doug A. NewsomEuro Zone: Eurovision 2010: A Security Breach Endangers Europe's Largest TV Show: Alfonso González-Herrero; France: An Exceptional Fraud at Société Générale: Thierry Libaert; Germany: The Love Parade in Duisburg: Lessons from a Tragic Blame: Andreas Schwarz; Russia: Turnaround in Russia: Crisis Communication Campaign During the 2008 War in South Ossetia: Alexander G. Nikolaev; 5. The Middle East |
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Iran: "Iran's Twitter Revolution" from a Publics Relations Standpoint: Chiara Valentini and Dean KruckebergLebanon: Risk Perception and Change Management: Strategic Efforts to Restore Lebanon's Tourism Sector: Ali M. Kanso, Joseph Ajami, and Abdul Karim Sinno; 6. North America; Mexico: Rosarito Beach: Mediated Reality and the Rebranding of a Mexican Border City: Robert Brown; USA: No Walruses in the Gulf: BP's Need for Effective Issues Management: Ashli Quesinberry Stokes; 7. South America |
| Summary |
Case Studies in Crisis Communication: International Perspectives on Hits and Misses was created to fill the gap for a much-needed textbook in case studies in crisis communication from international perspectives. The events of September 11, 2001, other major world crises, and the ongoing macroeconomic challenges of financial institutions, justify the need for this book. While existing textbooks on the subject focus on U.S. corporate cases, they may not appeal equally to students and practitioners in other countries, hence the need to analyze cases from the United States and from other world reg |
| Notes |
Chile: The 2010 Chilean Mining Accident: The Triumph of Transparency and Calm Leadership: Emmanuel C. Alozie |
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Print version record |
| Form |
Electronic book
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| Author |
Pratt, Cornelius B
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| ISBN |
9780203190661 |
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0203190661 |
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