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Book Cover
E-book
Author Ryan, Robert

Title The business of IT : how to improve service and lower costs / Robert Ryan and Tim Raducha-Grace
Published Upper Saddle River, N.J : IBM Press, ©2010

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Description 1 online resource (xxiv, 292 pages) : illustrations
Contents Improve service and lower costs -- Adopting standardized processes : ITIL V3 -- ITIL V3 service lifecycle : improving business performance -- IT financial management : the business of it -- IT business cases : realizing IT value -- IT performance management : defining success -- IT alignment to the business : enabling customer outcomes -- Success stories : improve service and lower costs -- Going forward
Bibliography Includes bibliographical references and index
Notes Original version xxiv, 292 p. : ill. ; 23 cm
Subject High technology industries -- Management
Success in business.
High technology industries -- Management.
Success in business.
High technology industries -- Management
Success in business
Informationstechnische Industrie
Management
Management.
Management Styles & Communication.
Business & Economics.
Form Electronic book
Author Raducha-Grace, Tim.
LC no. 2009020220
ISBN 9780137000616
0137000618
0137041888
9780137041886
0137041926
9780137041923
013704190X
9780137041909